Terms and Conditions of Sale
Product acceptance
Within 3 business days following the receipt of the product(s), the buyer shall promptly inspect the product(s) and notify Brighten Health Inc. in writing of any combination of the product(s) that are defective and/or inconsistent with the quality and quantity agreed to be delivered to the buyer.
Following this period, the buyer agrees that said product(s) shall be deemed accepted and fit for use.
Business day definition
In this document, a ‘business day’ refers to a working day in Canada (Monday-Friday) not including Canadian statutory holidays.
Technical service and support
In the case that the customer and/or user requires technical support in order to operate and use the Brighten Health mobile app and/or hardware product, they may contact technical support at the following email:
Claims
Should you be unsatisfied with any quality issues associated with the product you have purchased, you may submit a claim to us at the following email:
Shipping
Once an order is placed, we will ship all purchased item(s) to the provided delivery address as soon as the product satisfies all of our internal quality standards.
Note that we only ship to addresses within Canada.
Return policy
Should you be unsatisfied with our product in any way, you may return it for a full refund within 30 days of physical delivery. However, we will not pay for the costs of returning a product (including the freight cost). After this period of 30 days, all sales are final and are non-refundable.
If you have any questions pertaining to our return policy, please contact us at:
Indemnity
In no case will Brighten Health Inc. reimburse the customer more than the full amount of the value of the products purchased, plus shipping. No consequential damages and no personal damages can be claimed by the buyer. Brighten Health Inc. will not be held liable for any loss of profits, revenues, opportunities, downtime, consequential damages, negligence or any other liabilities.
Intellectual property
The buyer agrees that Brighten Health Inc. retains full ownership of the intellectual property of the software, and that the buyer shall receive a non-exclusive license to use the software.
The buyer agrees that Brighten Health Inc. retains full ownership of the intellectual property of the design of all hardware it sells, including the smart light therapy lamp. The buyer has the right only to use the lamp.
All trademarks remain the property of Brighten Health Inc. No license shall be granted to the buyer.
Warranty and use of software and hardware
The buyer acknowledges that the hardware and software are to be used as is, without any implied guarantees. Brighten Health Inc. does not warrant that this product will reduce depression, anxiety or other physical or mental ailment or illness.
Maintenance
Brighten Health does not offer any maintenance of hardware products after any final purchase is made.
Brighten Health Inc. welcomes any comments, concerns or reports of bugs in the mobile app or website in writing to the following email: support@brighten-health.com.
Applicable law
This agreement shall be governed by and construed in accordance with Quebec law. Any dispute arising from this agreement shall be resolved exclusively in a Quebec court of competent jurisdiction.
Payment
Payment for the purchase of product(s) and shipping and applicable taxes sold by Brighten Health Inc. shall be paid for in full before shipping to the buyer.
Quality
The quality of the hardware product(s) is subject to Brighten Health’s internal quality standards and is in accordance with product representations on the Brighten Health website (www.brighten-health.com).
Force majeure
In the case of force majeure and desired by the buyer, a full refund will be issued to the buyer.
Confidential information
Brighten Health Inc. will not disclose any information shared by the buyer, including their identity.
Product recall
The buyer agrees to be of reasonable assistance to Brighten Health Inc. in the case of a product recall.